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About Fuelpak's Customer Privacy Policy
Fuelpak's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Fuelpak anytime you interact with Fuelpak, such as when you visit our website, when you purchase Fuelpak products or when you call our sales or support line. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Fuelpak, and we go to great lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
* When you interact with Fuelpak, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; information about the Fuelpak products you own, such as serial numbers and date of purchase; and information relating to a support or service issue.
* We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Fuelpak's products.
Fuelpak takes your privacy very seriously. Fuelpak does not sell or rent your contact information to other marketers.
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for Fuelpak to make certain personal information about you available to companies that Fuelpak has a strategic relationship with or that perform work for Fuelpak to provide products and services to you on our behalf. These companies may help us process information, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Fuelpak's policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Cookies and other technologies
As is standard practice on many corporate websites, Fuelpak's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. We also use cookies to customize your experience and provide greater convenience each time you interact with us.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Fuelpak will not use the information collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on the Fuelpak website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Our companywide commitment to your privacy
As we said, Fuelpak takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Fuelpak employees and strictly enforce privacy safeguards within the company.
Privacy Policy Changes
Fuelpak may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
Fuelpak, 13861 Rosecrans Ave., Santa Fe Springs, CA 90670
Last updated August 2, 2007
2007 Fuelpak, All rights reserved.
